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Privacy Policy

Who We Are?

Limited Liability Company "Arkana", registration number: 40003517605, address: Airītes, Apšuciems, Engures parish, Tukums district.

Your Privacy and Trust Are Important to Us

Our goal is to clearly and understandably inform you about how and why we use your personal information. We ensure that your personal data is always secure and processed in accordance with applicable data protection laws.

We are committed to protecting your personal information and maintaining confidentiality.

What Categories of Personal Data Do We Collect and Why?

Provision of Hotel Services

We process your personal data to provide you with hotel services, including accommodation.

Categories of Personal Data:

  • Name, surname, personal code or date of birth, citizenship
  • Contact information (address, phone number, email)
  • Payment information (in case of non-cash payment)
  • Identity document data (passport, ID card)
  • Other information (e.g., car registration number)

Data is stored for 1 year.

Legal Basis:

  • Provision of service
  • Your consent
  • Our legal obligation to identify customers

Video Surveillance

We conduct video surveillance on the hotel premises for security purposes.

Categories of Personal Data:

  • Biometric data (facial image)

Data Retention Period: 30 days.

Legal Basis:

  • Our legitimate interest
  • Protection of vital interests of our employees and customers

Advertising / Informational Materials

With your consent, we may inform you about news and current offers.

Categories of Personal Data:

  • Name, surname
  • Contact information (address, email, phone number)

Legal Basis:

  • Your consent

Cookies

Cookies are used to improve the usability of the website.

Processed Data:

  • Website user preferences
  • Usage statistics

You can disable cookies in your browser settings, but this may affect the functionality of the website.

Legal Basis:

  • Your consent (browser settings)

From What Sources Do We Collect Personal Data?

  • From you — when making a reservation, staying at the hotel, on the website (cookies), when subscribing to informational materials.
  • From partners — if the reservation is made through third parties (e.g., Booking.com, travel agencies).

To Whom Do We Transfer Your Personal Data?

  • Service providers and partners — only for the provision of services.
  • Law enforcement and government agencies — upon legal request.
  • Outside the EU/EEA — only in cases provided by law.

How Long Is Your Personal Data Stored?

Personal data is stored as long as necessary for the provision of services or compliance with legal requirements.

After the storage period ends, data is deleted or anonymized.

How Do We Protect Your Personal Data?

We use modern technologies, firewalls, and antivirus programs to protect your personal data.

Please also take care of your data security, for example, by properly storing your documents.

Your Rights

You have the following rights regarding your personal data:

  • Access to personal data — request information about your data.
  • Correction of personal data — request correction of inaccurate or incomplete data.
  • Withdrawal of consent — withdraw your consent to data processing at any time.
  • Objection to data processing for advertising purposes.
  • Deletion — in certain cases, request deletion of your data.
  • Restriction of processing — request restriction of processing of your data.
  • Data portability — receive your data or transfer it to another controller.

To exercise these rights, please submit a written request.

Who Can I Contact If I Have Questions?

If you have any questions regarding the processing of your personal data, please contact us:

SIA “ARKANA”
Address: Airītes, Engures parish, Tukums district, LV-3113
Email: mail@villaanna.lv
Information phone: +371 26122679

If you are not satisfied with the response received, you can file a complaint with the Data State Inspectorate: www.dvi.gov.lv

This privacy policy may be changed and updated at any time.